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A till that's down is a venue that isn't taking money. Tenerife TPV (OK Computer) offers five levels of cover, from paying only when you need us to weekend cover with a replacement unit. We tell you which one fits according to what you can't afford to have fail.
Two things change: how quickly help arrives and how much work the fee covers. SIN has no fee; Gold includes everything.
No monthly fee. Every call-out, at your venue or remote, is charged by the hour and handled when there's a free slot. It makes sense if your till rarely gives you trouble.
You call, or we connect to your machine, as many times as needed, without counting the time. If we have to come to your venue, the visit is charged separately but cheaper.
Adds a bundle of prepaid yearly visits to Básico and a response time under 24 hours.
Your calls jump the queue. And if the till breaks down, we lend you another so you keep taking payments until yours comes back repaired.
For those who can't stop: weekend cover, hardware replacement and all visits included.
Most POS incidents are solved without coming to the venue: a printer that won't print, an item set up wrong, a closing that doesn't balance. We connect, look at it with you and leave it working.
Local and cloud copies of your sales database. We check that it restores, not just that it runs. With VeriFactu, losing the records isn't an option.
When Glop, BDP or Sysme release a version (for VeriFactu, IGIC or improvements), we install it outside your hours and check everything still works.
There are five tiers: SIN, where you pay each call-out separately; Básico; Premium; Silver; and Gold, which adds priority, free visits and replacement of faulty hardware. The higher the tier, the sooner we reach you and the more work the fee covers. We'll give you the full comparison at the Adeje shop or by email.
The call-out costs €10 within Adeje, €20 if you're in Arona, San Miguel, Granadilla, Guía de Isora or Santiago del Teide, and €40 anywhere else in Tenerife (IGIC included). With Premium, Silver or Gold, the visits your plan includes carry no call-out charge.
Yes, if it's Glop, BDP, Sysme, ETPOS, Factory POS or STEL Order. We start with a check-up (licences, backups, VeriFactu version) and from there you join the plan you choose.
With Premium and above, training new employees is included. On the other plans it's billed as a visit or done remotely.
No two venues are alike: a bar with a terrace, a greengrocer with scales or a chain of five shops need different things. We come and look, suggest only what you'll use and give it to you in writing with hardware, software, installation hours and IGIC. If it suits you better, visit our shop in Armeñime, Adeje.
Tailored, no-obligation quote. We reply Monday to Friday during shop hours. Tenerife TPV is OK Computer's point-of-sale brand (Dalmon Sistemas S.L.).
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Ask me about POS for hospitality or retail, Glop, BDP or Sysme, VeriFactu, cash drawers, your venue network or maintenance: I answer with what this website says.
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