A till that's down is a venue that isn't taking money. Tenerife TPV (OK Computer) offers five levels of cover, from paying only when you need us to weekend cover with a replacement unit. We tell you which one fits according to what you can't afford to have fail.
Five levels of cover. The difference is response time and what's covered at no extra cost.
No fee. Each visit or remote session is billed by the hour, without priority. For those who hardly ever need us.
We help you by phone and remote connection with no hour limit. Visits are billed separately at a discount.
Everything in Básico plus a number of visits per year included and a response within 24 hours.
If your till breaks, we lend you one while we repair it. Priority over other calls.
For those who can't stop: weekend cover, hardware replacement and all visits included.
Most POS incidents are solved without coming to the venue: a printer that won't print, an item set up wrong, a closing that doesn't balance. We connect, look at it with you and leave it working.
Local and cloud copies of your sales database. We check that it restores, not just that it runs. With VeriFactu, losing the records isn't an option.
When Glop, BDP or Sysme release a version (for VeriFactu, IGIC or improvements), we install it outside your hours and check everything still works.
They range from SIN (one-off call-outs only) to Gold (priority, visits included and hardware replacement). The main difference is response time and what's covered at no extra cost. We show you the comparison table at the shop or email it to you.
In Adeje, €10. In Arona, San Miguel de Abona, Granadilla, Guía de Isora and Santiago del Teide, €20. In the rest of the island, €40. With Premium and above, included visits carry no call-out fee.
Yes, if it's Glop, BDP, Sysme, ETPOS, Factory POS or STEL Order. We start with a check-up (licences, backups, VeriFactu version) and from there you join the plan you choose.
With Premium and above, training new employees is included. On the other plans it's billed as a visit or done remotely.
No two venues are alike: a bar with a terrace, a greengrocer with scales or a chain of five shops need different things. We come and look, suggest only what you'll use and give it to you in writing with hardware, software, installation hours and IGIC. If it suits you better, visit our shop in Armeñime, Adeje.
Tailored, no-obligation quote. We reply Monday to Friday during shop hours. Tenerife TPV is OK Computer's point-of-sale brand (Dalmon Sistemas S.L.).
