What POS does a bar or restaurant in Tenerife need?
The POS of a bar or restaurant in Tenerife gets it right when it solves four things: the order goes from the table to the kitchen without scraps of paper, taking payment is quick and the till balances at close, it complies with VeriFactu with IGIC set up correctly and, if something goes wrong, someone on the island picks up the phone. In this Tenerife TPV guide we go through each point, the real differences between Glop, BDP and Sysme and what you should ask before signing. We tell it from our shop in Armeñime (Adeje), after 15 years setting up tills in bars and restaurants in the south of Tenerife.
What equipment does the POS of a bar or restaurant include?
The complete system for a hospitality venue usually adds up to a touchscreen with its receipt printer and cash drawer, the handhelds the waiters use, a kitchen printer (plus another at the bar if things are prepared there), the venue's Wi-Fi or wired network and the software. Compared with a shop's POS, what changes is everything around the order: the table map, the notes on each dish (no onion, medium rare), sending tickets to each kitchen station and being able to split the bill, charge each diner separately or mix payment methods.
- Dining room and terrace map on screen, with tables that join or separate as groups arrive.
- Android handhelds with the whole menu and its variants, which send the order to the kitchen and bar instantly.
- One printer per station (cold, hot, bar) or a kitchen screen when a lot of orders come in.
- End-of-day close in a minute: cash-up, discrepancies and what each waiter has sold.
- VeriFactu compliance: QR on the receipt, chained records and the right IGIC rate for each product.
- If you need it: a smart cash drawer that takes payment by itself (AT·CASH, Glory or SMARTtill), a QR menu for the customer and a camera over the till.
Glop, BDP or Sysme? Which one suits your venue
For most bars and restaurants in Tenerife, Tenerife TPV recommends Glop: it was born for hospitality, includes tables, GlopDroid handhelds and kitchen management, and is the one we install most. BDP is one of the most powerful POS programs around and makes sense in nightlife, with several bars and entry control, or in groups with several venues that share a menu and see sales in real time from an office. Sysme shines in retail (inventory, scales, barcode reader) and is a good option if the bar also sells products over the counter. All three are adapted to VeriFactu. We are official distributors of Glop and BDP in Tenerife and have been installing Sysme for years; you can find the full comparison in POS for restaurants and bars.
What does VeriFactu require of a bar's POS in the Canary Islands?
VeriFactu requires the till software to store every receipt and invoice linked to the previous one and to print a QR code that the Agencia Tributaria can verify; it is regulated by Royal Decree 1007/2023. Under the current calendar, companies have to comply from 1 January 2027 and the self-employed from 1 July 2027. In the Canary Islands invoices carry IGIC rather than VAT, so every item on the menu needs the right rate: with VeriFactu a wrongly issued receipt can no longer be deleted, only cancelled or corrected, and everything is recorded. The current versions of Glop, BDP and Sysme are ready; what you need to check at your venue is that you have the adapted version installed and that the tax details and IGIC are entered correctly. More detail in the guide what is VeriFactu.
How much does a restaurant POS cost in Tenerife?
It depends on what it has to do, so there is no fixed price. The price goes up or down mainly with how many screens and handhelds are needed, whether the kitchen receives orders on a printer or a screen, how the software licence is paid for (outright or by subscription, depending on the brand), whether you want an automatic cash drawer and what state the venue's network is in. A bar that only works at the counter, with one screen and one printer, is the cheapest; a restaurant with a terrace, two handhelds, a separate kitchen and an automatic cash drawer, the most expensive. Tenerife TPV gives you a ballpark figure the same day if you send us a couple of photos of the venue, and a fixed quote (equipment, installation and IGIC included) after a visit of about 20 minutes, free if you are in the south of the island.
Should I buy the POS online or through an installer in Tenerife?
If you buy the POS online it arrives blank: someone has to load the menu and variants, assign each printer to its station and set up IGIC and VeriFactu, and if it goes down on a Saturday in the middle of dinner service, support answers from the mainland. With an installer on the island the menu arrives loaded, setup and staff training fit in half a day and support comes by phone, remotely or in person. That is why, as well as choosing the software, it matters who stays in charge afterwards: Tenerife TPV offers five maintenance plans, ranging from paying for each call-out to the Gold plan, with weekend service and a spare POS while yours is being repaired.
What questions should I ask the installer before signing up for a POS?
- Is the version you install for me adapted to VeriFactu and has the manufacturer signed the declaration of compliance (declaración responsable)? Do you set IGIC on each product?
- Do you give me the menu and its variants already loaded, or do I have to enter them myself?
- How long does the setup take and can you do it when the venue is closed?
- Do you train the waiters on the same day and come back when new staff start?
- If it fails on a Saturday night, who answers? Do you offer weekend service and replacement equipment?
- Can you transfer the menu and customer records from the POS I have now?
- Does the Wi-Fi reach the terrace properly for the handhelds, and is it separate from the customers' Wi-Fi?
- Do you charge for travel? (At Tenerife TPV: €10 in Adeje; €20 in Arona, San Miguel, Granadilla, Guía de Isora and Santiago del Teide; €40 in the rest of Tenerife, prices including IGIC. Visits included in the Premium plans and above are not charged.)